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Policies

At Elite Body Essentials, we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.

Cancellation Policy

All of us at Elite Body Essentials know that you have a busy life, and sometimes circumstances beyond your control may mean you need to cancel your appointment. We will always be as flexible as we can in accommodating this. However, due to high demands for appointments, the following policy applies.

 

  1. A credit card will be required to hold any scheduled appointment.
  2. We require a 24-hour notice of change or cancelation for all services. A fee of $25 per half hour of the original appointment will be applied at the discretion of your stylist for cancellations within these time periods.
  3. All no-show clients or same-day cancelations of appointments will incur a fee of $50 per half hour of the booked appointment. For example, a two-hour color will incur a fee of $200.
  4. Booked services cannot be canceled upon arrival of appointment, and cannot be swapped out with another client within 24 hours of the original appointment time.
  5. All clients are sent a confirmation SMS and/or Email 48 hours prior to their scheduled appointment. They are also sent a reminder 24 hours prior to the same appointment. This is an automated system, and it can only receive ‘YES’ or ‘NO’ responses. We are unable to receive voice calls or other messages on this number. To enroll in this system, please contact any of our great staff members to receive the opt-in text message. If you ‘opt-out’ of reminder and confirmation text messages, you are responsible for remembering and attending your designated appointment.

 

We feel it is only fair that our team honors the same policies to our clients. If the salon has to cancel on a client less than 24 hours of the scheduled appointment, we will honor deducting 50% off on your next service.

 

Please note: If the cancellation is due to situations that are out of our hands such as power outage, weather, covid, unfortunate incidence/accidents, etc… that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment, the discount of 50% will not apply.

 

We endeavor to provide an efficient service at all times and appreciate your understanding and co-operation.

Refund & Return Policy On Retail Products

We stand by everything we sell here at Elite Body Essentials, and we never like to hear about your overflowing product graveyard. That’s why if you do not love anything purchased here, we are happy to accept returns on retail products that are gently used and unaltered within 30 days of purchase. Any return needs to have been purchased under your client account and can be exchanged for an equal or lesser value replacement or added to a gift card at salon discretion

Privacy Policy

Elite Body Essentials (“us”, “we”, or “our”) operates the website https://elitebodyessentials.net/. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information per this policy.

 

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your name, email address, postal address, and phone number (“Personal Information”).

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this data.

 

Communications

We may use your Personal Information to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

 

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at elitebodyessentials@gmail.com or by phone (207) 946-2323.

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